Over our 2 decades of business, we have tried our best to educate and share with our customers that cancellations have a detrimental impact to all restaurant operations especially establishments that focus on specially indented ingredients from overseas based on reservation numbers. The actual losses from the cost of fresh ingredients is further compounded by the loss of business opportunity where the cancelled reservation/ seats could have been taken up by another customer. 

We seek your kind understanding to avoid cancellations within 4 days from the reservation date. 

For some reservations like large group bookings or private room bookings, a credit card authorization form may be required to be completed and cancellation charges will apply.

While we understand that there may be unexpected situations warranting the cancellation of reservations from our valued customers, we would like to advocate that there is an associated cost for such cancellations. 

Customers who frivolously make multiple reservations or same day cancellations may be rejected for future reservations. 

We thank you in your cooperation to progress Singapore’s restaurant industry.”